Email communication policy
We request that all questions and concerns related to the following topics be directed to our designated email address: info@thejeimanico.com
TICKETS:
EVENT DETAILS:
MERCHANDISE PURCHASES:
MEMBERSHIP-RELATED TOPICS:
BILLING:
Monday: 9:00 AM – 7:00 PM EST
Tuesday: 9:00 AM – 7:00 PM EST
Wednesday: 9:00 AM – 7:00 PM EST
Thursday: 9:00 AM – 7:00 PM EST
Friday: 9:00 AM – 7:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
Please allow our staff 2 to 5 days to respond to all inquires. We are a small team dedicated to ensuring each inquiry is addressed thoroughly.
Our only request is to try to refrain from sending messages containing any of the above topics to our social media accounts. Our social media team is separate from our administrative team and may not have access to all the specific information you require.
Thank you for your understanding and cooperation as we continue to provide you with the best services possible. We aspire to offer you a remarkable experience through our official communication channels. Please do not hesitate to to contact us at info@thejeimanico.com.